e777e Privacy Policy
A detailed description of how your personal information is collected, used, and protected on the e777e platform — and how we treat your privacy as a top priority.
1. Introduction
e777e ("we", "our", or "the platform") operates a safe and reliable online gaming environment for users in Bangladesh. We believe your personal privacy is a fundamental right, and keeping your information secure while you use our services is our primary responsibility.
This Privacy Policy ("Policy") describes how e777e collects your personal information, the purposes for which it is used, how long it is retained, and the circumstances under which it may be shared with third parties. By using this website or application, you are considered to have accepted the terms of this Policy.
This policy should be read together with the Terms and Conditions and the Responsible Gaming Policy. If you have any questions, please contact us through our 24/7 live chat support.
2. What Information We Collect
e777e may collect your information in several ways. The types of information collected are described in detail below:
2.1 Registration and Account Information
When you create an account, we collect the following information:
- Full name (as per ID)
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- National ID or passport number (for KYC verification)
- Payment method details (bKash, Nagad, Rocket, or Upay account number)
2.2 Automatically Collected Information
When you use our platform, certain technical information is collected automatically:
- IP address and geographic location
- Device type, operating system, and browser information
- Session duration and login/logout timestamps
- Page visit and click data
- Gaming history and betting transaction records
- Information collected from cookies and similar tracking technologies
2.3 Financial Transaction Information
We retain a complete record of every deposit and withdrawal transaction — including date, amount, method, and transaction reference number. This record-keeping is done in compliance with Bangladesh's financial regulations and is essential for the security of your account.
3. Purpose of Using Information
Collected information is used only for the following lawful purposes:
- Creating, verifying, and managing accounts
- Ensuring age verification (services provided only to those aged 21 or above)
- Processing deposit and withdrawal transactions
- Preventing fraud and ensuring security
- Providing customer service and technical support
- Fulfilling legal obligations and complying with regulatory requirements
- Monitoring and intervention related to responsible gaming
- Improving platform functionality and resolving technical issues
- Sending promotional offers and updates where you have given consent
We never sell your personal information and do not transfer it to third parties for commercial advertising purposes.
4. Data Retention and Deletion
e777e retains your information in accordance with the following policy:
- Active account data: Fully retained for as long as the account remains active.
- Financial transaction records: Retained for a minimum of five (5) years to meet legal obligations.
- Closed account data: Retained for three (3) years from the date of account closure, then securely deleted.
- Cookies and session data: Session cookies are deleted when the browser is closed; persistent cookies expire automatically after 12 months.
If you request deletion of your account, we will delete all personal information beyond our legal obligations within a reasonable timeframe.
5. Sharing Information with Third Parties
e777e may share information with third parties only in the following limited circumstances:
5.1 Payment Processors
Information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the respective payment providers. This information is used solely for transaction verification and processing.
5.2 Technology Service Providers
Game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe, among other partners, may have access to the minimum information required to operate games. These organisations operate under strict confidentiality agreements.
5.3 Legal Obligations
We may be legally required to provide relevant information in response to legal requirements, court orders, or legitimate requests from government authorities.
5.4 Fraud Prevention
Limited information may be exchanged with industry-standard security service providers for the purposes of anti-money laundering and fraud detection.
6. Cookies and Tracking Technologies
The e777e website uses cookies and similar technologies. Cookies are small text files stored in your browser.
6.1 Essential Cookies
These cookies are necessary for maintaining login sessions, verifying security tokens, and ensuring the core functionality of the website. They cannot be disabled.
6.2 Performance and Analytics Cookies
These cookies are used to analyse and improve website performance. The data collected is aggregated and does not identify any individual.
6.3 Cookie Controls
You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to not function correctly.
7. Your Rights and Choices
As a user of the e777e platform, you retain the following rights:
- Right to access: You may request to know what information we hold about you.
- Right to rectification: You may request correction of inaccurate or incomplete information.
- Right to erasure: You may request deletion of information beyond our legal obligations.
- Right to object to processing: You may object to your information being used for specific purposes.
- Right to data portability: You may request your data in a common format.
- Right to withdraw from marketing: You may stop promotional communications at any time.
To exercise any of the above rights, please contact our support team via live chat or email. We are committed to responding to your request within 30 business days.
8. Security Measures
e777e uses industry-standard security technologies to protect your personal and financial information:
- SSL encryption — all data transmitted between the website and server is encrypted.
- Two-Factor Authentication support.
- Automated system for detecting and blocking suspicious login attempts.
- Regular security audits and vulnerability assessments.
- Restricted staff access — only authorised personnel can access sensitive information.
- Data backup and disaster recovery planning.
No method on the internet is 100% secure. We take every precaution, but in the event of a data breach, we will take the required steps in accordance with the law and notify affected users.
Keep your password private. e777e will never ask for your password or OTP via email or chat.
9. Protection of Minors
The e777e platform is for users aged 21 and above only. We do not intentionally collect information from any minor.
Age verification is mandatory at registration. If we become aware that a minor is using our services, their account will be closed immediately and all associated information will be deleted.
If a parent or guardian believes their underage child is using our services, please contact us directly.
10. Changes to This Policy
e777e may update this Privacy Policy from time to time. When significant changes are made:
- The "Last Updated" date at the top of the page will be changed.
- Registered users will be notified by email or through platform notifications.
- Re-consent may be requested for important changes.
Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend reviewing this page regularly.
11. Contact
To ask any questions, raise concerns, or submit a request to exercise your data rights regarding this Privacy Policy, please contact us:
24 hours, 7 days — support available in Bengali
We are committed to responding within 30 business days of receiving your request. For urgent security matters, immediate assistance is available through live chat.